piZiste Refund Policy

We understand that refunds can be confusing, and we aim to make the process as simple, transparent, and fair as possible. Please review the refund details below.

Cancelled Orders & Refunds

If your order is cancelled in accordance with piZiste’s Terms & Conditions and Payment Terms, you are eligible for a refund.

Refund Method

Refunds are processed to the original payment method used at checkout
piZiste does not refund to a different card, UPI ID, or bank account

Service Fee Policy

piZiste charges a 5% Service Fee at the time of purchase
Service Fees are non-refundable
In case of a refund, the refunded amount will be net of the 5% Service Fee

📌 Example:
If you paid ₹1,000 + ₹50 (service fee), the refund amount will be ₹1,000 – ₹50 = ₹950

Refund Processing Timeline

Once a refund is approved and initiated by piZiste:

Credit / Debit Card Refunds

Typically processed within 7–10 working days
In rare cases, it may take up to 14 days, depending on your bank

UPI / Bank-linked Payments

Usually processed within 3–7 working days
Timelines may vary based on the bank or payment provider

⚠️ Refund timelines are controlled by banks and payment partners. piZiste does not control the exact credit date.

piZiste Wallet (Optional)

piZiste also offers a wallet balance option:

You may request to receive your refund into your piZiste Wallet
Wallet refunds are processed faster and can be used to purchase another service on piZiste
Wallet refunds are optional and applied only if you explicitly request it

Important Notes

Refunds are processed only after order cancellation approval
Refunds cannot be split between wallet and original payment method
Once a refund is initiated, it cannot be reversed
Refund eligibility depends on order status and compliance with piZiste policies

Need Help With a Refund?

If you have any questions or concerns regarding your refund, please contact our support team:

📧 help@piziste.com

Please include:

Your piZiste username or registered email
Order number
Payment method used
Reason for refund request